FOR DOMESTIC ORDERS ONLY
We are thankful for the opportunity to have you as a customer and want you to be happy with your purchase. If you are not satisfied with your purchase, feel free to return it for a refund or exchange within 30 days from the date when you got your package. Returned jewelry needs to be in its original condition, include gift boxes and velvet pouches, and not show any sign of wear, damage, or alteration. Unfortunately, we cannot accept returns any other way.
Note: Orders placed during Christmas, Valentine’s Day, and Mother’s Day qualify for the extended 45-day return and exchange (just in case). For Christmas, orders placed October 15th- January 16th can be returned or exchanged within 45 days from package delivery date.
Final Sale and Special Order items can’t be returned. That said, exchanges are definitely possible for items of the same value or less with the price difference refunded. For an exchange of a higher valued item, customers are responsible for the price difference. We don’t need a Return Authorization Number to process a return or exchange. Just follow the instructions below for a hassle-free return experience.
RETURN & EXCHANGE INSTRUCTIONS:
Do you need to return merchandise?
Send us an email with you order number letting us know that you will be returning the item.
We will send you a return form to include inside your return package.
Mail the item(s) to: 2467 Calestano Ave Henderson, NV 89044
Note: Return shipping costs are the responsibility of the customer and we do not refund shipping costs.
Ensure Returns are Securely Packaged
If you just have to return a purchase, your items need to arrive at our offices and be in the condition you received it in. Secure packaging means in the original packaging, a padded envelope or a small box with bubble wrap. If you would like a receipt for the return, delivery confirmations are for sale at any post office. If the return value is over $100, we highly recommend insuring the package at the post office for protection against loss.
Note: If you chose any shipping method other than FREE SHIPPING during checkout, your shipping fee will not be refunded.
Returns are Inspected and Processed within 10 Business Days
Returns are inspected and processed by our returns department within 10 business days of receipt. We are not responsible for items that are damaged or lost during return shipping, therefore adequate packaging and insurance are recommended. Credit is issued to your original method of payment and you will receive an email confirmation. We do not accept returns if they arrive in any condition other than their original state or if they are past our 30-day return period. They will be sent back to you; if you reject that return shipment, James Jewelry Boutique reserves the right to liquidate the inventory and withhold your credit.
Note: You are responsible for filing a claim with the courier if items are damaged during return shipping.
FREE GIFT RETURN POLICY
The free gift is based on the total of your order. If the value of your purchase drops below the required minimum after a return, we cannot treat you to a free gift. If you decide to keep the gift, we will have to reduce your total refund amount by $9.99.